Home / Service & Support / Frequently Asked Questions
Frequently Asked Questions
The FAQs below include step-by-step instructions on what to do when there is an issue with one of our vertical balers or compactors.
The below is a guide only; if you are unconfident following the direction of these FAQs, we strongly recommend booking a technician or calling our friendly team on 1300 665 870.
Vertical Baler FAQs
- Check power supply is turned on at the wall the and isolator on machine is on
- If the power is turned on and no lights are illuminated, this indicates there is a power supply issue
- Book a technician
What do these flashes mean?
One flash; the door switch is reporting errors
- The loading door must be opened between each compaction cycle
- Open and close the door completely
- If it keeps flashing this would typically indicate there is an issue with the door switch
- Book a technician
Two flashes; the emergency stop is activated or hasn’t been reset
- Release the emergency stop by twisting to the right, then press the green button once
- If it keeps flashing this indicates a fault with the emergency stop circuit which will require a technician
- Book a technician
Three flashes; the oil temperature is too high
- This indicates the baler has overheated it’s oil
- Wait for the temperature to be normalized, which can take a couple hours
- If the problem happens again, book a technician
Four flashes, the motor temperature is too high
- This indicates the baler motor has overheated
- Wait for the temperature to be normalized, which can take a couple hours
- If the problem happens again, send a technician
Five flashes or more, servicing is recommended
- This could indicate a critical issue
- Book a technician
If press plate is down:
- Check both orange lights are flashing
- If only one is illuminated, check the bottom door clamp is fully open
- If both aren’t flashing, this indicates an issue with the eject safety switch which requires a technician
- Book a technician
If press plate is up:
- Press orange button to lower plate
- If plate will not lower, this indicates a fault that requires a technician
- Book a technician
Is a foreign object trapped between the press plate and the wall of the machine?
- Remove the foreign object
- If operator is unable to remove the foreign object, send technician
- If noise continues, send technician
Did press plate move at all? Yes, but the press plate stopped
- Try pressing the two orange buttons simultaneously. This is a two-handed operation (if you release one button, the baler will stop automatically)
- If there is still no movement check both orange lights are on
- Both orange lights are on but not lifting, book technician
Did press plate move at all? No
- Were both orange lights on? If yes, book technician
- If no, open bottom door lock and door fully, are both orange lights on now? If not again, book technician
Did press plate rise all the way? Yes
- Check for a foreign object blocking the eject mechanism, lower pressing plate by closing the doors and pressing the front orange button to lower the press plate
- If you are unable to close the door, book a technician
- If there is no foreign body in the eject system, please book a technician as this may indicate a failure of components in the eject system
- Book a technician
Did press plate rise all the way? No
- Try pressing the two orange buttons simultaneously. This is a two-handed operation (if you release one button, the baler will stop automatically)
- If the press plate still will not rise, book a technician
Is hydraulic oil leaking from the baler?
- Disconnect the power to the baler so that it doesn’t leak anymore
- Check if someone has placed a cardboard box with a container of oil in the baler
- Book a technician
Complete the consumables order form found on the consumables page of our website and email it to sales@wastech.com.au.
Compactor FAQs
- Check the power supply is turned on at the wall and the isolator switch is on
- Are the lights on the door switches illuminated? If not, this indicates there could be a power supply issue
- If switches are on and no lights are on, book a technician
Is the flash rate constant? If not, count the short flashes between the long flashes
One short flash; container or bin not detected
- Check the bin away switch/laser is functioning and the lens is clean on the laser (if fitted)
- If it keeps flashing, book a technician
Two short flashes; oil leakage detected
- Check the oil level. If oil level is low, send technician
- Check under machine for oil on the floor
- If oil is found, book a technician
Three flashes; compactor is overfull
- Cartage contractor will need to be called to empty compactor
Four flashes; front block detected
- Check hopper for a obstruction, like a large foreign object stopping the blade moving
- If found, book a technician
Five flashes; oil temperature is too high or ambient temperature of machine is too high
- Wait for oil to cool
- If five flashes continue after oil has cooled, send a technician
Six flashes or above
- This indicates an internal failure, and a technician must be sent
- Book a technician
Is the flash rate constant? If yes, refer to below
One flash every two seconds
- This indicates the motor has overheated. This error will self-reset once the motor cools down. Wait for it to cool down, if the motor cools down and does not reset, book a technician
- If it is a recurring issue, book a technician
One flash every second
- This indicates the oil has overheated. This error will self-reset once the oil cools down
- If the tank is cold to touch, you will need to book a technician as it means it could be a fault with the system. Use caution as it could be as hot as 80 degrees
- If the tank is hot and it is a cold day, the operator will need to book a technician as this indicates there is a fault with the system
- If it is a recurring issue, book a technician
Two flashes every second
- This indicates the machine has been running for a certain time without reaching minimum pressure, this error will reset when you press the emergency stop
- First: check there is no oil on the ground. If there is, book a technician
- Second: try to start the machine again. If the problem reoccurs, book a technician
If the fault light is solid
Depending on the age of the machine, this can indicate one of three things:
- Low oil, check your oil level. If the oil level is low, book a technician
- If your oil level is okay, check all safety interlocks e.g. Emergency stop(s), cage doors and that the bin is in place
- If both of the above are okay, it could indicate an internal fault with the controlling computer and you will need to book a technician
Is hydraulic oil leaking from the compactor?
- Disconnect the power to the compactor
- Check to see if an oil container is caught in the compactor chamber or if the oil is leaking from the power pack
- If oil is leaking from the power pack, book a technician
- This indicates an electrical fault of some sort, and you will need to book a technician