Frequently Asked Questions

Frequently Asked Questions

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Frequently Asked Questions

The FAQs below include step-by-step instructions on what to do when there is an issue with one of our vertical balers or compactors.

The below is a guide only; if you are unconfident following the direction of these FAQs, we strongly recommend booking a technician or calling our friendly team on 1300 665 870.

Vertical Baler FAQs

  1. Check power supply is turned on at the wall the and isolator on machine is on
  2. If the power is turned on and no lights are illuminated, this indicates there is a power supply issue
  3. Book a technician

What do these flashes mean?

One flash; the door switch is reporting errors

  1. The loading door must be opened between each compaction cycle
  2. Open and close the door completely
  3. If it keeps flashing this would typically indicate there is an issue with the door switch
  4. Book a technician

Two flashes; the emergency stop is activated or hasn’t been reset

  1. Release the emergency stop by twisting to the right, then press the green button once
  2. If it keeps flashing this indicates a fault with the emergency stop circuit which will require a technician
  3. Book a technician

Three flashes; the oil temperature is too high

  1. This indicates the baler has overheated it’s oil
  2. Wait for the temperature to be normalized, which can take a couple hours
  3. If the problem happens again, book a technician

 Four flashes, the motor temperature is too high

  1. This indicates the baler motor has overheated
  2. Wait for the temperature to be normalized, which can take a couple hours
  3. If the problem happens again, send a technician

Five flashes or more, servicing is recommended

  1. This could indicate a critical issue
  2. Book a technician

If press plate is down:

  1. Check both orange lights are flashing
  2. If only one is illuminated, check the bottom door clamp is fully open
  3. If both aren’t flashing, this indicates an issue with the eject safety switch which requires a technician
  4. Book a technician

If press plate is up:

  1. Press orange button to lower plate
  2. If plate will not lower, this indicates a fault that requires a technician
  3. Book a technician

Is a foreign object trapped between the press plate and the wall of the machine?

  1. Remove the foreign object
  2. If operator is unable to remove the foreign object, send technician
  3. If noise continues, send technician

Did press plate move at all? Yes, but the press plate stopped

  1. Try pressing the two orange buttons simultaneously. This is a two-handed operation (if you release one button, the baler will stop automatically)
  2. If there is still no movement check both orange lights are on
  3. Both orange lights are on but not lifting, book technician

 Did press plate move at all? No

  1. Were both orange lights on? If yes, book technician
  2. If no, open bottom door lock and door fully, are both orange lights on now? If not again, book technician

 

Did press plate rise all the way? Yes

  1. Check for a foreign object blocking the eject mechanism, lower pressing plate by closing the doors and pressing the front orange button to lower the press plate
  2. If you are unable to close the door, book a technician
  3. If there is no foreign body in the eject system, please book a technician as this may indicate a failure of components in the eject system
  4. Book a technician

Did press plate rise all the way? No

  1. Try pressing the two orange buttons simultaneously. This is a two-handed operation (if you release one button, the baler will stop automatically)
  2. If the press plate still will not rise, book a technician

Is hydraulic oil leaking from the baler?

  1. Disconnect the power to the baler so that it doesn’t leak anymore
  2. Check if someone has placed a cardboard box with a container of oil in the baler
  3. Book a technician
Yellow Cardboard Vertical Baler

Compactor FAQs

  1. Check the power supply is turned on at the wall and the isolator switch is on
  2. Are the lights on the door switches illuminated? If not, this indicates there could be a power supply issue
  3. If switches are on and no lights are on, book a technician

Is the flash rate constant? If not, count the short flashes between the long flashes

 One short flash; container or bin not detected

  1. Check the bin away switch/laser is functioning and the lens is clean on the laser (if fitted)
  2. If it keeps flashing, book a technician

Two short flashes; oil leakage detected

  1. Check the oil level. If oil level is low, send technician
  2. Check under machine for oil on the floor
  3. If oil is found, book a technician

Three flashes; compactor is overfull

  1. Cartage contractor will need to be called to empty compactor

Four flashes; front block detected

  1. Check hopper for a obstruction, like a large foreign object stopping the blade moving
  2. If found, book a technician

Five flashes; oil temperature is too high or ambient temperature of machine is too high

  1. Wait for oil to cool
  2. If five flashes continue after oil has cooled, send a technician

Six flashes or above

  1. This indicates an internal failure, and a technician must be sent
  2. Book a technician

Is the flash rate constant? If yes, refer to below

One flash every two seconds

  1. This indicates the motor has overheated. This error will self-reset once the motor cools down. Wait for it to cool down, if the motor cools down and does not reset, book a technician
  2. If it is a recurring issue, book a technician

One flash every second

  1. This indicates the oil has overheated. This error will self-reset once the oil cools down
  2. If the tank is cold to touch, you will need to book a technician as it means it could be a fault with the system. Use caution as it could be as hot as 80 degrees
  3. If the tank is hot and it is a cold day, the operator will need to book a technician as this indicates there is a fault with the system
  4. If it is a recurring issue, book a technician

Two flashes every second

  1. This indicates the machine has been running for a certain time without reaching minimum pressure, this error will reset when you press the emergency stop
  2. First: check there is no oil on the ground. If there is, book a technician
  3. Second: try to start the machine again. If the problem reoccurs, book a technician

If the fault light is solid

Depending on the age of the machine, this can indicate one of three things:

  1. Low oil, check your oil level. If the oil level is low, book a technician
  2. If your oil level is okay, check all safety interlocks e.g. Emergency stop(s), cage doors and that the bin is in place
  3. If both of the above are okay, it could indicate an internal fault with the controlling computer and you will need to book a technician

Is hydraulic oil leaking from the compactor?

  1. Disconnect the power to the compactor
  2. Check to see if an oil container is caught in the compactor chamber or if the oil is leaking from the power pack
  3. If oil is leaking from the power pack, book a technician
  1. This indicates an electrical fault of some sort, and you will need to book a technician